Thank you for shopping at AWESIZE. The following are the terms and conditions that formulate our Shipping Policy.

Handling/Order Processing Time (1 - 3 Business Days)

We ship directly from multiple local and international warehouses as soon as the order is processed. 

In case we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery.

The standard handling or Order Processing Time is 1-3 Business Days.

In rare events, if there will be a significant delay in the shipment of your order, our customer service team will contact you via email.

Estimated Delivery Time (1 - 3 weeks)

While most of our customers received their items between 1-2 weeks, consider below shipping timeframe before placing order -

Estimated Shipping Time (Australia): 1-3 weeks

Estimated International Shipping Time (Outside Australia): 1-4 weeks

Note that all shipping times are estimated based on previous successful delivery. Some regional area (including WA & NT) may take additional time to arrive. Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). Shipping carrier delay occasionally occur which is out of Seller's control.

Shipping Rate

We provide FREE SHIPPING (AU & International) for any order over $77. Order below $77 will cost flat shipping rate $9.99.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order tracking

A tracking number will appear on your order details once your package has been shipped. You will receive an email with the tracking number, which you can use for tracking your package via Order Tracking Page

Important message about the worldwide COVID-19 situation:

On behalf of everyone at AWESIZE, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, and customers. We are a small family-owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.

Due to these security measures, which currently take place everywhere internationally at all companies, there may sometimes be delays in the delivery of our packages. We guarantee that you will receive your parcel – but if your parcel is affected by a delay, we kindly ask for your understanding.

Customs, Duties, and Taxes

AWESIZE strives to avoid this, however, we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

Damages

If you receive items as damaged/broken, please take a picture and email us stating your concern at hithere@awesize.com.au within 48 hours of receiving the respective item(s)/order(s).

Last Updated on 08 September 2024

How to Choose the Right Size 

Shopping online can be tricky when it comes to selecting the right size, specially, plus size clothing. At AWESIZE, we want to ensure you find the perfect fit every time.

Here’s how to choose the right size before purchasing our products.

Check the Size Chart on the Product Page

Each of our products comes with its own unique size chart. Don’t assume that one size fits all across different products.

Make sure to refer to the specific size chart available on each product page.

Do Not Order Your Regular Size

It's important not to rely on your usual size.

Instead, carefully follow the detailed instructions and chart provided on each product page to select the right size.

Take Your Body Measurements

For the most accurate fit, measure your body and compare it to the size chart provided on the product page.

This will help you select the size that corresponds to your measurements.

Fitting Details

Each product includes fitting details, explaining how the clothing is designed to fit. For example - Regular, Slim, Oversize Fit etc.

Please note that these measurements in chart relate to the clothing size, NOT your body size. If you prefer a more relaxed fit, consider ordering a size (or sizes) up.

Manual Measurement Deviation

Keep in mind that due to manual measurement, there may be a slight deviation of 1~2cm in the sizes.

Need Size Guidance?

If you’re still unsure, don’t hesitate to reach out!

Email us at hithere@awesize.com.au with your body measurements, and we’ll be happy to guide you to the perfect size.