AWESIZE Anti-Fraud Policy

 

At AWESIZE, safeguarding our customers and ensuring a secure shopping experience are our top priorities. We are dedicated to preventing fraudulent activities and protecting both our customers and our business. This policy outlines our approach to fraud prevention and management.

1. Definition of Fraudulent Activity

 Fraudulent activities at AWESIZE include, but are not limited to:

  • Using stolen or unauthorized credit card information for purchases.
  • Providing false or misleading information during the purchase process.
  • Engaging in unauthorized use of payment methods.
  • Attempting to deceive or manipulate the system for unauthorized benefits.
  • Deliberately engaging in activities aimed at defrauding AWESIZE for personal gain.

2. Fraud Detection System

AWESIZE employs a comprehensive fraud detection system to identify and manage potentially fraudulent transactions. Our system analyses transaction data, patterns, and behaviours to flag suspicious activities for further investigation.

3. Order Verification

 When a transaction is flagged as potentially fraudulent, AWESIZE may require additional verification before processing the order. This may include:

  • Email or phone verification.
  • Submission of identification documents.
  • Confirmation of billing and shipping information.

4. Order Cancellation and Refund

 Orders flagged as fraudulent during our review process may be cancelled, and payment will be refunded. Customers will be notified of the cancellation and refund along with an explanation of the action taken.

5. Consequences for Fraudulent Activity

 AWESIZE addresses intentional fraudulent behaviour with serious consequences, including but not limited to:

  • Permanent suspension of the customer’s AWESIZE account.
  • Reporting fraudulent activity to relevant authorities and cooperating with law enforcement.
  • Legal action to recover losses incurred due to fraudulent activity.
  • Financial penalties to compensate for damages and deter future fraud.

6. Appeals Process

Customers who believe their order was wrongfully cancelled or penalized can appeal the decision by contacting our customer support team. Each appeal will be reviewed individually, and corrective actions will be taken if the appeal is deemed valid.

7. Customer Education

We believe in the importance of customer education in preventing fraud. AWESIZE actively provides information on fraud prevention, including tips and guidelines on our website, blog posts, and through customer communications to enhance awareness and protection.