Refund policy

 

At AWESIZE , we strive to provide our valued customers with a seamless and satisfactory shopping experience. To protect our business, maintain transparency and ensure that our customers are well-informed about Return & Refund, we have implemented the followings under store terms and conditions customers accepted during purchases.

Cancel/Modify Order

Cancellation or Order Modification must be done as soon as possible. Email your request to hithere@awesize.com.au, we will do everything we can to assist you. Restocking Fee may apply irrespective of order dispatched/shipment status. Please check below for details.

If the order is dispatched or shipped out, we will not be able to Cancel or Modify the respective order.

Change of Mind

We do not accept returns and/or refund for products if the customer simply changes their mind or no longer wants the item.

It is essential for customers to carefully consider their purchases before completing the transaction. Once a purchase is made and the product has been delivered or picked up, the sale is considered final. 

Under the Australian Consumer Law specified by ACCC, customers guarantees do not cover situations where a customer has simply changed their mind. Specifically, customers are not entitled to a repair, replacement, exchange or refund under the consumer guarantees if:

• They received the product they requested but decided to change their mind.
• They found a similar product at a cheaper price elsewhere.
• They decided they no longer liked the purchase or had no use for it.

Our Change of Mind Policy is in accordance with these regulations.

Problems, Damages and Issues with Goods

Please inspect your order upon reception. If you encounter any issues with your purchased goods, we kindly request that you reach out to us hithere@awesize.com.au with Photo and/or Video evidence. We will promptly investigate your concerns and provide guidance on the potential eligibility for product returns. If necessary, we will furnish you with detailed instructions on the return process.

We are not responsible for shrinkage or bleeding as a result of washing your item(s). 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We understand that occasionally, you may need to exchange a product. However, please note that we only offer exchanges if there is an error on our part, such as a defective or incorrect item sent.

We kindly ask you to carefully review your order before placing it to ensure that you have selected the correct product, size, and variant. This will help avoid the need for exchanges and ensure your satisfaction.

Restocking Fee

For returns, exchanges or cancel of orders in our store, we have a Restocking Fee of $5 or 10% of the product/order value, whichever is higher, however, not more than $100, excluding shipping cost (if applicable). This fee covers administrative and handling costs associated with processing returns and restocking inventory.

Please note that the restocking fee will be deducted from the refund amount. We appreciate your understanding and agreement.

Return & Refund

Providing all of the above terms and conditions are met, and/or we found an error on our part, such as a defective or incorrect item sent, we are able to provide Return and Refund.

Note that the item is to be returned and received by business within 14 days customer requesting for return and refund. Unfortunately, we cannot provide return and refund after that.

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. To start a return, first you can contact us at hithere@awesize.com.au earliest receiving the product. If your return is accepted, we’ll advise you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Please note that the customer is responsible for initiating the return process for goods. Moreover, customer to bear the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item sent. We recommend using a trackable shipping method to ensure the safe return of the product back to us.

4. Upon the return of your item, we will conduct a thorough inspection to investigate any reported defects. If, upon inspection, we determine that a remedy is not applicable, possibly due to issues such as product misuse, failure to adhere to manufacturer's instructions, abnormal usage, or inadequate care, we will reject your claim and return the goods to you. In such cases, you are responsible for covering the return shipping costs, and we will provide instructions for payment.

5. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. If more than 15 business days have passed since we’ve approved your return, please contact us at hithere@awesize.com.au.

 

Last updated on 28 June 2024