Frequently Asked Questions

Tell me about your business?

AWESIZE, an online fashion store in Australia, is dedicated to offering stylish and comfortable Plus Size Clothing for both men and women. Our collections include a wide range of apparel, such as activewear, casual wear, hoodies, jackets & coats, knitwear, jeans, oversized clothing, pants, shirts, tops, tees & polos, and dresses.

We aim to provide fashion-forward options that cater to diverse body types, ensuring that everyone can find pieces that fit well and look great. At AWESIZE, we prioritize quality, inclusivity, and customer satisfaction, and above all a safe & reliable shopping experience that making us the go-to destination for plus size fashion.

Do you have any stores in Australia?

AWESIZE is an online business and we don't have any storefronts. We successfully deliver products right to your door from multiple warehouses based in Australia and overseas.

Do you deliver products internationally?

Yes! We successfully deliver orders to most countries around the world, with a few exceptions.

While our primary customers are based in Australia, New Zealand, the USA, the UK, and the EU, we have many happy customers in every corner of the globe.

What are your shipping and delivery timeframe?

We ship directly from multiple warehouses including Australia as soon as the order is processed. 

  • Order Handling Time Estimates: 1-3 Business Days
  • Shipping Time Estimates (Australia): Approx. 1 - 3 weeks
  • International Shipping Time Estimates: 2 - 4 weeks 

Note that all shipping times are estimated based on previous successful delivery. Check AWESIZE Shipping Policy to learn more.

Currently, we do not offer an Express Shipping option. If you need your order by a specific date, please review the estimated delivery timeframe before placing your order.

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.